Clear the cache for the Jira Cloud integration

You can clear the cache for the Veracode Integration for Jira Cloud when attempting to troubleshoot various issues. If you clear the cache during an import, the import stops. To restart the import, you can start it manually or wait for the next automatic import.

Occasionally, bugs may cause the Veracode Integration for Jira Cloud to enter an unstable state. Clearing the cache provides a partial fresh start and enables the integration to re-gather information that can avoid the originating bug or temporarily prevent a return to the unstable state.

To complete this task:

1. On the Veracode Integration page in Jira, go to the Troubleshooting section.
2. Select Clear Cache to start again.

After clearing the cache, the next selective or one-time import might take longer to complete as Jira has to download all new detailed reports.