Occasionally, bugs may cause the Veracode Integration for Jira Cloud to enter an unstable state. Clearing the cache provides a partial fresh start and enables the Veracode Integration for Jira Cloud to re-gather information that can avoid the originating bug or temporarily prevent a return to the unstable state.
- On the Veracode Integration page in Jira, go to the Troubleshooting section.
Click Clear Cache to start again.
After clearing the cache, expect the next selective or one-time import to take longer as Jira has to download all new detailed reports.