Clear the Cache for the Veracode Integration for Jira Cloud

Ticketing Systems

You can clear the cache for the Veracode Integration for Jira Cloud when attempting to troubleshoot various issues.

Overview

Occasionally, bugs may cause the Veracode Integration for Jira Cloud to enter an unstable state. Clearing the cache provides a partial fresh start and enables the integration to re-gather information that can avoid the originating bug or temporarily prevent a return to the unstable state.

Steps

  1. On the Veracode Integration page in Jira, go to the Troubleshooting section.

  2. Click Clear Cache to start again.

    After clearing the cache, the next selective or one-time import can take longer to complete as Jira has to download all new detailed reports.