Reset Your Veracode Platform Password

Getting Started with Veracode

You can reset your password if you forget it, you get locked out of your account, the password expires, or an Administrator requests a reset.

Your Veracode Platform password must meet these criteria:
  • Contains at least eight characters
  • Contains at most 72 characters
  • Includes at least one lowercase letter, uppercase letter, number, and symbol
  • Does not include your first or last name
  • Does not repeat any of your last five passwords

Reset a Forgotten Password

If you forget your password:
  1. From the Veracode Platform login page, click Need help signing in? > Forgot password?.
  2. Enter your Veracode username, which is usually an email address.
  3. Click Reset via Email.
  4. Click Continue. Veracode sends you an email in response to your reset request.
  5. In the email from Veracode, click Reset Password. Clicking this button opens your browser to your Veracode Platform security question.
    Note: The Reset Password link expires one hour after you request the reset.
  6. Answer your security question.
  7. Click Reset Password.
  8. Enter your new password in the New password and Repeat password fields.
  9. Click Reset Password.

Reset a Password When Your Account is Locked

To protect your account from brute-force attacks, Veracode automatically locks your account for 30 minutes after 5 failed attempts to enter a correct password. Veracode sends an email informing you that your account is locked.

If you need to reset your password and log in before Veracode automatically unlocks your account:

  1. In the email from Veracode informing you of the locked account, click Unlock Account. Clicking this button opens your browser to the Unlock Account page.
  2. Enter your username or email address.
  3. Click Send Email.
  4. In the email from Veracode about your account unlock request, click Unlock Account.
    Note: The Unlock Account button is valid for one hour.
  5. Answer your security question.
  6. Click Unlock Account.
  7. Click Back to Sign In.
  8. If you do not know your password, follow the instructions for resetting a forgotten password.

Reset an Expiring Password

You must change your password every 90 days. If your password is expiring soon, you receive a notification in the Veracode Platform informing you when it will expire.

To reset an expiring password:
  1. In the Veracode Platform, go to the user account menu and select Your Account.
  2. In the Security section, click Change Password.

  3. Enter your current password.
  4. Enter and confirm your new password.
  5. Click Save Changes.

After you save, the Veracode Platform displays a message confirming you successfully updated your password.

Reset a Password After an Administrator Request

If you have the Administrator role, you can request other users in your organization reset their passwords.

To perform a password reset that an Administrator requests:
  1. In the email from Veracode notifying your of the reset request, click Reset Password.
    Note: The Reset Password button is valid for one hour.
  2. Enter the answer to your security question.
  3. Click Reset Password.
  4. Enter and repeat your new password.
  5. Click Reset Password.
  6. If your account requires multifactor authentication, follow the onscreen instructions setting up and using your authentication method.