Troubleshooting Veracode Greenlight

This section helps you remedy common problems and understand how better to use Veracode Greenlight.

Issue	Solution
I am having trouble signing on or managing users.	Review the Administration section.
I am having trouble generating an API ID.	Review Using the Veracode Greenlight REST API.
I do not know on which IDE to install Greenlight.	See About Veracode Greenlight.
I need to open a support case with Veracode Technical Support.	Provide this information to Veracode Technical Support: Your IDE. For example, Eclipse, IntelliJ, or Visual Studio. Your IDE version. - Your Veracode Greenlight version. If you are scanning at the file level or the project level. The programming language of the application you are trying to scan. The size of the file you are trying to scan. Whether autoscan is on or off. A list of third-party plugins, such as Sonar Lint, you use for code analysis. A Greenlight debug log for your IDE. Before you can see debug logs, you must: Enable Debug Logs for Greenlight for Eclipse View Debug Logs in Veracode Greenlight for Visual Studio and Veracode for VS Code Enable Greenlight Debug Logs for Android Studio or IntelliJ